Mike Hicks
71 articles
CentrexIT
1password Naming Convention Standards Add Prospect to Non-Managed Space Work Instructions Add Yourself to a Teams Space Meeting Work Instructions Building CMDB Relationships Work Instructions Business Continuity Plan - POL-0171 (BCP) Policies CentrexIT Change Control Process in Pzzle - Draft Procedures Change Enablement Processes Changing the Masergy Phone System Recordings Work Instructions Cloudsync Troubleshooting - App Gui Not Appearing Work Instructions CMDB Cis Standards Connecting to ScreenConnect to a MAC Computer Work Instructions Create a Project Request Procedures Create a Project Request Work Instructions Creating an NRFC Work Instructions Documentation Request Problem Work Instructions Employee Handbook - POL-0173 Policies Enable Outside Domain Sharing for Teams and SharePoint Sites in M365 Work Instructions Executing a NRFC Work Instructions Halo & Microsoft Integration Schema Setup Work Instructions Halo & Ncentral Integration Schema Setup Work Instructions Halo & ScreenConnect Integration Schema Setup Work Instructions Halo to 1password Integration Schema Setup (Defunct) Work Instructions How to Install Document Locator (DL) Client Reference How to Update the Certificate for Rdgateway Reference Incidents Per User (vITM KPI) Procedures Information Security - POL-0428 Policies Knowledge (KB) Category List & Definitions Procedures Known Error Problem Work Instructions Lenovo Human Presence Sensor Causes Computer to Lock After 30ish Seconds Regardless of GPO/Security Settings Work Instructions M365 Backups - Test Restores. Work Instructions Mail Flow Rule for ConnectWise to Halo Redirection Work Instructions Microsoft Authenticator App Setup Work Instructions My IT Process Standards Alignment Review Work Instructions N-Central Third Party and Vendor Access Approval Template Work Instructions New Client Onboarding - vITM Role Work Instructions New User Spec Form and User Setup Guide (Reference Only) Procedures Non-Capa Initiative Problem Work Instructions Open a Paid Professional Ticket With Microsoft Work Instructions PC Provisioning Template Procedures Policy Template Policies Poway Alarm System Work Instructions Problem CAPA Process Work Instructions Problem Managment Work Instructions Provide Access to a User's OneDrive Work Instructions QBR Technical Standards Assessment in Vciotoolbox Work Instructions Quality Manual - DRAFT Policies Quarterly Business Review (QBR) Work Instructions QuickBooks 2019 Enterprise Procedures Renew the SSL for Centrexit.com Work Instructions Reviewing a NRFC - Post Change CAB Review and NRFC Closure Work Instructions Reviewing a NRFC – Client SME Work Instructions Reviewing a NRFC – Technical SME Work Instructions Schedule the Webex Room Kit to Join Into a Microsoft Teams Meeting Work Instructions Send a Fax From the CentrexIT Fax Number (+1 6193422214) Work Instructions Software CI Standards System Administration Processes System Updates RACI Procedures Tracking Client Initiatives in Planner Work Instructions Universal AnyConnect SSL Renewal Work Instructions Update the Certificate for a Rdgateway (Self-Signed) Work Instructions Update the SSL Certificate for a Rdgateway (Godaddy Signed) Reference User Creation in Concord for Using Centrexfax Work Instructions User Offboarding Work Instructions vITM Post-Project Review Work Instructions What is Pulse SMS - 619-587-9632 Work Instructions