RCP Block and Brick:

• Industry
• Construction, and Hard Scape supplies in San Diego, and Riverside Counties.
• Priority systems: (An outage in any of the below systems will cause a major impact to daily production)
• P21 (Outages = P1)
• For detailed info please see KB:
• Printing (Outages = P2)
• For detailed info please see KB:
• Sales Account trouble shooting (:
• For detailed info Please see KB
• Shortel (Outages = P1)
• For detailed info please see KB:
• DocStar (Outages = P2)
• For detailed info please see KB:
• Business Details:
• Main POC:
• Ed Marsh
• Site POCs (Numbers, and days off can be found in CW\DS)

Location                             Name                                  Day Off              Phone Number               Email

Chula Vista                        Jose Perez                          Saturday            619-635-6743                 icacv@rcplbock.com

Santee                              Chris Newark                   Monday              619-277-6550                  cnewark@rcpblock.com

Lemon Grove Store            Ray Olvera                     Monday              619-250-5887                  rolvera@rcpblock.com

Escondido                         Irving Alcauter             Monday                  760-855-4366               ialcauter@rcpblock.com

Murrieta                            Aaron Amaro                    Monday              760-216-4981                    aamaro@rcpblock.com

Encinitas                          Shane Nelson                   Saturday             760-716-9964                    snelson@rcpblock.com        

Otay                               Adam Klumph                     Saturday            619-994-9666.                  aklumph@rcpblock.com

• RCP has locations spread across two counties in southern California.
• Locations:
• San Diego County
• South County Stores
• GM: Pete Lopes
• Lemon Grove
• Corporate Office
• Store Front
• Santee
• Store Front
• Chula Vista
• Store Front
• Otay Mesa
• Productions Plant
• Vehicle Repair Shop.
• North County Stores
• GM: Kiko Savage
• Escondido
• Store Front
• ENC
• Store Front
• Riverside County
• GM: Kiko Savage
• Murrieta
• Store Front
• POS: P21 is the POS system. End users access this system through the Wyse thin clients. Which have been installed on the counters. There are 5-7 Wyse clients on the counters, depending on the store.
• If P21 is down this is considered a Major outage, and causing RCP to lose money. Any outage in this system needs to be considered a Priority 1.
• Check in with Ed\Pete to see if I can get a number for the loss of revenue if a store is down…
• Shortel for RCP are just as critical as P21, and if this system is down, not routing properly, Etc… it needs to be treated as a priority 1 issue.
• Printing for RCP is important. The main print server for the stores is RCP-Print. If this system is down it’s not a major outage as RCP has MFP printers at all the store, and these are install\deployed from the second print server RCP-MFP.