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Reference

160 articles

Reference documents capture lookup tables, configuration values, architecture notes, and other technical reference material.

Document Template
  1. Overview
  2. Data Tables / Configuration Values
  3. Architecture Notes
  4. Related Documents

Articles

Client Information

Responding to a Critical Incident During After Hours Christina Tarpey KB00050393 Responding to a Critical Incident During Business Hours Christina Tarpey KB00050400

Floor Plans

Floor Plan - Main Office Jomer Magtoto KB00003263

General Client Information

10527 Spectrum Invoice Jesus Gastelum KB00002981 10547 Spectrum Invoice Jesus Gastelum KB00002984 365 Email Japanese Kurita Contact Heather Hernandez KB00002121 Accessing Childplus Eric Jones KB00045202 Adobe Fault Jonathan Christensen KB00004207 Can't Access Fetch Cory Royal KB00058059 Can't Access Home Info or Shared Drive Eric Jones KB00010917 CDC Location Information Marshall Carr KB00032520 Convio Log in Jonathan Christensen KB00013713 Corporate Employee Approval List Heather Hernandez KB00054392 Dafson's Employee List Marshall Carr KB00056705 Department Contract No/Code Heather Hernandez KB00054592 Duo Mobile Setup/OneLogin Ernesto Cano KB00003681 Edify Issue Cory Royal KB00051205 Edith De La Cruz Chase Danker KB00065513 Email Migration to M365 Site List Jomer Magtoto KB00002270 Emails Disappeared Christopher Nolan KB00004135 External Website Vendor Support Cory Walton KB00002358 Face Recognition Issues Timothy Zarza KB00001500 Fax Information Ernesto Cano KB00025347 Fax Not Working Timothy Zarza KB00014326 Fax Number Information Cory Walton KB00001970 Format a Knowledge Base (KB) Article Brittany Sawyer KB00020901 FortiGate SSL VPN Full-Tunnel Configuration Ernesto Cano KB00001186 FW: Your Network Password Will Expire in 3 Days. Christina Tarpey KB00021842 General POC List Cory Walton KB00001867 How to Access BW-VM02 Kinson Liu KB00002083 India POC List for Outages & P1 Escalations Cory Walton KB00064646 ISP Contact Heather Hernandez KB00003017 ISP Info Heather Hernandez KB00003022 IT Spec Form Ernesto Cano KB00002810 IT Spec Form Ernesto Cano KB00052255 IT Spec Form Ernesto Cano KB00052953 IT Spec Form Cory Walton KB00064397 Key Players - POCs Shawn Lindell KB00003197 Konica Minolta Rep Marshall Carr KB00040093 Lab PCs Ernesto Cano KB00048745 Lexmark Scanner Chase Danker KB00062605 Maintenance Windows Ernesto Cano KB00046897 Microsoft Applications Not Syncing to Computer Christina Tarpey KB00003776 MIP Support Marshall Carr KB00044536 Monitors Unable to Stay on Chelsie Garcia KB00047630 Mountain View (Calle Jules) General Info Chase Danker KB00061797 MS App Feature Disabled by Admin Heather Hernandez KB00066183 Multiple Issues - Schedule 1/7 10:30 AM PST / 1:30 PM EST Joshua Martinez KB00001731 Network Share Mappings Cory Walton KB00002953 New Laptop Provision Spec Form Shawn Lindell KB00003166 New User Offboarding Spec Form Francisco Benitez KB00048600 New User Onboarding Spec Form Marshall Carr KB00001854 New User Onboarding Spec Form Shawn Lindell KB00003163 New User Onboarding Spec Form Ernesto Cano KB00004235 New User Onboarding Spec Form Ernesto Cano KB00004238 New User Onboarding Spec Form Cory Walton KB00010606 New User Onboarding Spec Form Ernesto Cano KB00010992 New User Onboarding Spec Form Marshall Carr KB00031181 New User Onboarding Spec Form Francisco Benitez KB00048594 New User Spec Form Ernesto Cano KB00053618 North Carolina POC List for Outages Cory Walton KB00064323 Onboarding - Network Discovery Photos Jomer Magtoto KB00003574 Onsite Computer Setup POCs Cory Walton KB00002147 Password Reset Eric Jones KB00003357 Pba's We Manage Shawn Lindell KB00003211 Pbas Shawn Lindell KB00049399 Philippines Marshall Carr KB00060008 POC & Necessary Info Breakdown Shawn Lindell KB00002882 POC Approvers by Department Marshall Carr KB00032454 Printer Guide Cory Walton KB00002161 Printer Ips and Location Hieu Huynh KB00044618 Printer Vendor Marshall Carr KB00040151 QCBD Training Fault Jonathan Christensen KB00009789 Qpipe & Vista Viewpoint Install Instructions Chase Danker KB00066483 Radiology Computer Vendor Contact Info Marshall Carr KB00009938 RCP: Client Business Breakdown and Site Contact List Mike Hicks KB00001467 RE: Latest Cybersecurity Training Available Jonathan Christensen KB00013982 Sales Force POC Heather Hernandez KB00003299 San Jacinto Network Room Access Marshall Carr KB00054286 San Martin CCTV Vendor Francisco Benitez KB00052207 Senior Nutrition Location Information Marshall Carr KB00032740 Short Term Tactical Plan Cory Walton KB00002188 Site Poc's and Schedules Francisco Benitez KB00005508 Site POCs Marshall Carr KB00038537 Site/Area POC List Marshall Carr KB00044987 Solar Pool Supply Marshall Carr KB00060010 Test Dylan Natter KB00001481 U Drive Access Cory Walton KB00001962 Untrusted Source Error (Macros / Files / Shares) Cory Walton KB00003860 User Term Form Ernesto Cano KB00053620 User Termination and Offboarding Spec Form Marshall Carr KB00002594 User Termination and Offboarding Spec Form Shawn Lindell KB00003160 User Termination and Offboarding Spec Form Shawn Lindell KB00003605 User Termination and Offboarding Spec Form Francisco Benitez KB00015024 User Termination and Offboarding Spec Form Marshall Carr KB00046120 User Termination and Offboarding Spec Form Marshall Carr KB00056761 VPN Connection Timothy Zarza KB00001517 VPN ECCDC Eric Jones KB00051188 VPN MFA Jose Toro KB00002769 VPN SSL Cert Remote.tlcdoctors.com on Sonic Wall Shawn Lindell KB00018945 Xerox Printer Vendor Contact Marshall Carr KB00043992

Maintenance Windows

Patch Schedule Francisco Benitez KB00043058

Network Diagrams

Corporate Network Room Francisco Benitez KB00008037 Corporate Network Room Francisco Benitez KB00011074 Garden Grove Network Diagram Blake Means KB00002994 Grad Labs Access Point Map Heather Hernandez KB00002202 LA Access Point Map Heather Hernandez KB00002205 Low-Voltage Data Plan Shawn Lindell KB00038124 Network Diagram Jomer Magtoto KB00003577 SF Access Point Map Heather Hernandez KB00002208 SN-SW-2 Location Francisco Benitez KB00003194 Tustin Longevity Center Network Diagram Blake Means KB00007994 Tustin Longevity Center Network Diagram Shawn Lindell KB00011088

Primary Business Applications

AnyConnect VPN Setup Ernesto Cano KB00002844 AnyConnect VPN Setup (Including DUO) Ernesto Cano KB00002829 Application: Sage 100 Contractor 2017 Jordan Smith KB00000937 Avatax: Install and Connect to QuickBooks Heather Hernandez KB00000257 Bbj Install Christopher Morris KB00001791 CCH Engagement (SQL-SERVER, GPWRDSSH1, GPWRDSSH2, GPWRDSSH3) Jordan Smith KB00000954 CCH PFX Tax Jordan Smith KB00000945 CFS Payroll System 20xx, GPWAPPS Francisco Benitez KB00000811 CFS Tax Tools - JGD-APPS2012 - How to Update Francisco Benitez KB00000817 Connecting to the VPN When Working Out of Office Meredith Seidman KB00001597 ConnectWise Manage Not Able to Send Email Katie McEvoy KB00021995 DUO Desktop Setup Bryan Bognot KB00000089 HLE Radio Recorder Work Instruction Marshall Carr KB00001618 How to Fix/Create New Datacentral Shortcut Jacob Danielson KB00001148 How to Install Document Locator (DL) Client Mike Hicks KB00000572 How to Log Onto Microsoft Teams Meredith Seidman KB00001609 How to Set up Outlook Meredith Seidman KB00001612 How to Update the Certificate for Rdgateway Mike Hicks KB00001457 Importing an AD Users Into CloudySync and Install Heather Hernandez KB00003114 Jet Report - Excel Plug in Jordan Smith KB00000928 Jet Report - Excel Plug in Heather Hernandez KB00003788 License PNT MOE Software Ernesto Cano KB00003623 MFT - Training Meredith Seidman KB00002103 MFT User Create (External) Christopher Morris KB00001383 MFT User Password Reset Christopher Morris KB00001380 Mitel: Reset Users Voicemail Password Jose Toro KB00000427 Out of Disk Space Jonathan Christensen KB00003960 P21: Email Configuration Christopher Morris KB00000403 P21: How to Upgrade P21/SQL Christopher Morris KB00002267 P21: Test Printing Francisco Benitez KB00000151 PENTA: Licensing Update Ernesto Cano KB00001255 Setup Backblaze Backups Ernesto Cano KB00001330 Trouble With Zoom Meeting Markers Jonathan Christensen KB00003775 Update the SSL Certificate for a Rdgateway (Godaddy Signed) Mike Hicks KB00002003 VPN Install & Duo Configuration Meredith Seidman KB00001674 VPN Powershell Install Script Meredith Seidman KB00002065 VPN Setup Meredith Seidman KB00001368

General

Award an Employee a Gift Card Ronda Green KB00026382 Category and Subcategory Definitions and Use Christina Tarpey KB00038852 Document Type Taxonomy DS ITSM GO-LIVE Scheduled for May 21st Kellee Blair KB00000418 Example Reference How to Update the Firmware on CIT-NIMBLE-2 Jomer Magtoto KB00001066 MVP Demo Publish Flow 2026-05-09T05-14-51-622Z knowledge-demo@centrexit.com KB00066587 Performing Media Sanitization Katie McEvoy KB00020949 Test Article for KB System KB00000000 Test Article Using Scribe & Markdown Export Sean Ernst KB00065260