Document to provide priority list of POCs to contact for ISP, Power, or network related issues for North Carolina Site

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Service Desk

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Alerts or network issues for North Carolina office

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• Provided By

• IT Infrastructure Vendor: ARE IT (with Alexandria Real Estate)

• Location: 8 Davis, North Carolina

Item	Details
Firewall Ownership	Creyon does not have their own firewall.
VLAN	Creyon is on a private, isolated VLAN provided by ARE.
SSID	Dedicated private SSID within their suite (see credentials access, below).
Network Infrastructure	All infrastructure (firewall, switches, WAPs) is owned and managed by ARE.
Internet Access	Provided via ARE’s infrastructure.
Separate Internet Circuit	No, shared ARE circuit.

• SSID Credentials

• Storage: All SSID info and credentials are available in CIT OnePassword.

• IT Support & Contact Information

• If you need assistance or to reach out on Creyon Bio’s behalf, contact the Alexandria IT team as follows:

• Primary Contacts

Name	Title	Company	Address	Mobile	Email
Matt Hayden	Director - Technology Integration	Alexandria Real Estate Equities, Inc.	12 Davis Drive, RTP, NC 27709	919-665-8162	mhayden@are.com
Craig Garrison	Specialist - Technology & Integration	Alexandria Real Estate Equities, Inc.	12 Davis Drive, RTP, NC 27709	984-245-9223	cgarrison@are.com

Note: After-hours emergency number available via the contacts above. One of them will be able to assist.

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• All networking is handled and owned by ARE IT (no Creyon-owned IT infrastructure onsite).

• To monitor or manage locally, set up a management PC inside the suite.

• All network credentials are stored in CIT OnePassword.

• For any IT/network issues, contact Matt Hayden or Craig Garrison.

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