Purpose:
Section titled “Purpose:”Disable Adobe plugin for CCH after CCH Axcess runs its regular updates.
Section titled “Disable Adobe plugin for CCH after CCH Axcess runs its regular updates.”Scope:
Section titled “Scope:”-
Service Delivery
-
Customer Satisfaction
Responsibility:
Section titled “Responsibility:”-
Service Delivery
-
vITM
Completion Criteria:
Section titled “Completion Criteria:”- Remove old plugin files on SSH5
- Rename current adobe plugin file to .old SSH5
Records:
Section titled “Records:”- ITSM Ticket/Request
Requirements:
Section titled “Requirements:”- SSH5
Steps:
Section titled “Steps:”- CCH add in messing up Acrobat
- Located c:\program files x86\adobe\acrobat 2015\plug_ins on SSH5
- Delete any .old files for acrobat in this directory.
- Rename cch.pfx.document.acrobatplugin.api to .old
Troubleshooting:
Section titled “Troubleshooting:”- Open a ticket with CCH