Purpose:
Section titled “Purpose:”Shortcut Links for all hosted RDS App Desktop Links. See attachments!
Scope:
Section titled “Scope:”- Service Delivery
- Customer Satisfaction
- PBA Management
- Dynamics:
- Main hosted app Dynamics
18_2 - Dynamics Integration Manager
- Dynamics Report Designer
- Dynamics Report Viewer
- Dynamics Utilities
- Main hosted app Dynamics
- Redpoint
- Millennium
- Dynamics:
Responsibility:
Section titled “Responsibility:”- Service Delivery
- vITM
Completion Criteria:
Section titled “Completion Criteria:”- Update Desktop Icons as needed or requested
Records:
Section titled “Records:”- Pzzle Ticket
Requirements:
Section titled “Requirements:”- User needs to be a member of the appropriate security group in AD to access RDP Hosted Apps
Steps:
Section titled “Steps:”- Identify the RDP App requested or needed
- Place a copy on the user’s Desktop