Purpose:
Section titled “Purpose:”Please use this WI to install CCH ProSystem fx Scan updates to GPW’s Session Hosts.
Scope:
Section titled “Scope:”-
Service Delivery
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Customer Satisfaction
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PBA Management
Responsibility:
Section titled “Responsibility:”-
Service Delivery
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vITM
Completion Criteria:
Section titled “Completion Criteria:”-
Latest standalone version installed on all Session Hosts:
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GPWRDSSH3
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GPWRDSSH4
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GPWRDSSH5
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GPWRDSSH8
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GPWRDSSH9
Records:
Section titled “Records:”- Halo Ticket
Requirements:
Section titled “Requirements:”-
1Password > Websites > CCH ProSystem FX
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1Password > Domain\Service Accounts > Domain admin 1 or Domain admin 2
Steps:
Section titled “Steps:”- Client will forward in an email that looks similar to the image below. It will include a link to download the installer. Use the CCH ProSystem FX credentials in 1Password (Reference Requirements Section)
- Login to the Connection Broker GPWRDSCB1 and block all connections to the host servers. To do that open Server Manager > Remote Desktop Services > Collections > Host Servers.
- Right click GPWRDSSH3 thru SH9 and select the “do not allow new connections…” button then select OK.
- Next make sure all users are logged off.
- You will need to connect to GPWRDSSH5 server in order to log off users from that host.
- From server manager, look at Connections, find any user other than yourself and right click and log off. All users from the RDS servers must be logged off to continue to next step.
- NOTE: You should send them a message (right click user, send message) and ask they save their work and log off. Give them a few minutes, if they do not log off themselves, then force them out. They should know to be off the server if this was scheduled maintenance.
- Login to each Session Host (Reference Completion Criteria) via Screenconnect or NCentral
- Use the installer to update all the GPW Session Hosts (Reference Completion Criteria)