Purpose:
Section titled “Purpose:”This covers managing and reporting on third-party patching
Scope:
Section titled “Scope:”Centralized Services, vITMs, and SvD
Responsibility:
Section titled “Responsibility:”Centralized Services
Completion Criteria:
Section titled “Completion Criteria:”- Determine list of Workstations and Laptops to be included in third-party patching
- Configure third-party patching rules in NCentral for the client
- Monthly report on license usage
- Monthly report on third-party patching
Records:
Section titled “Records:”N-Central configuration $1 per device cost for clients .31 cents cost for centrexIT
Steps:
Section titled “Steps:”- Enter instructions on how the task is completed – include video, screen shots, or text
- Repeat for each step (should be less than 10 steps – if more steps are required, determine is it should be a SOP)
Process References:
Section titled “Process References:”- Create a relationship back to related process. Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.