PROCEDURE Please use this VPN Troubleshooting Guide if you receive a call from WP or DWP (Arizona office locations) users unable to access VPN Services.

Overview:

• Western Pump has two segments to their business but both use the same VPN Group in WP’s AzureAD

• WP = @westernpump.com (assigned to F-Street, E-Street, & Rancho Cucamonga Offices)

• DWP = @doehrman.com (assigned to 1432, 1450, & 2324 Offices in Arizona)

REQUIREMENTS

• IMPORTANT: Client POC approval for access requests

• 1Password > WP MS O365 Admin Account (WP’s M365 Admin Account)

• Licensed M365 Account

• AzureAD VPN Group:

• WP & DWP: WP/DWP VPN Group STEPS

1. Verify if user is in the appropriate AzureAD Group (See References Section for visual)
2. WP/DWP VPN Group
3. IMPORTANT: If not, one of the client POCs listed in Halo must approve to be added
4. All NCentral managed devices will receive Cisco Anyconnect Secure Mobility Client pushed out
5. If you need an installer for an approved Consultant or cannot get Anyconnect pushed out from NCentral you can download the Anyconnect installer from the Western Pump Meraki Dashboard
6. Once Anyconnect is installed, you need the appropriate VPN Profile installed on the user’s computer.
7. Find computer object in NCentral
8. Click Add Task > File Transfer
9. 
10. On the Details tab of the scheduled task, verify Location is From File Transfer Repository
11. From the Repository Item: drop-down select the appropriate VPN Profile: WP/DWP AnyConnect VPN Profile
13. In the File to be Transferred section verify the following settings:
14. Location: From File Transfer Repository
15. Repository Item: [Appropriate VPN Profile]
16. Remote File Options: Overwrite
17. Remote Location: C:\ProgramData\Cisco\Cisco AnyConnect Secure Mobility Client\Profile
19. To receive notification of failed or successful push:
20. Go to the Notifications tab
21. Notify ON: (Check both Success and Failure)
22. Find your recipient’s name(s)
23. Click Save to Execute the task
24.