PROCEDURE General guide for submitting a support case for WP’s Bluebeam PBA.

REQUIREMENTS

·        As best effort please attempt basic or common troubleshooting steps (See References)

·        Obtain Version and Serial Number for submitting the case (See References)

STEPS

1.      Go to Contact Us | Bluebeam Technical Support

2.      Scroll down, fill out information with end-user details (See example screenshot below) 

3.      Check the reCAPTCHA

4.      Click Submit

5.      Close your Halo ticket and let the end-user know that Bluebeam will work with them directly to resolve their issue

REFERENCES

• KB00010324 [retired] - Western Pump - PBA - Bluebeam Troubleshooting

• KB00010332 - Western Pump - PBA - Bluebeam Obtain Version & Serial Number

• KB00001907 - Western Pump - PBA - Bluebeam Install Requests