Craig Lloyd is the HR Manager and can have approval process

1. Log onto M365 (see 1Password for credentials)
2. Go to EAC
3. Search the mailbox and go to Mobile Devices > View Details
5. If you see any devices here, please highlight to select and then click delete
7. Convert the mailbox into a shared mailbox if requested
9. Grant “Full Mailbox Access” to anyone listed in the offboard form once converted
11. Hide the mailbox (unless “Keep email account enabled but change password”)
12. Go to Azure AD locate user
13. Modify the Authentication Methods
15. Go to the User from the Admin section
16. Remove from all groups and noted them in the ticket
18. Force sign out on all session
20. Block sign in and reset password
22. If it’s converted the shared mailbox or if the “Remove Office 365 License” was selected, remove the license
23. For Zoho and Fishbowl access, please refer to KB00003197

**Need to know if we need to pull files from Sharepoint and add to User offboard form**