Purpose:
Section titled “Purpose:”For CCH Document Freezing with a Check In Prompt and Clearing Cache
Section titled “For CCH Document Freezing with a Check In Prompt and Clearing Cache”Scope:
Section titled “Scope:”-
Service Delivery
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Customer Satisfaction
Responsibility:
Section titled “Responsibility:”-
Service Delivery
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vITM
Completion Criteria:
Section titled “Completion Criteria:”- Move temp files to allow new ones to be created in Appdata
- Test apps after temp files are recreated
- Purge temp files if successful or restore
Records:
Section titled “Records:”- ITSM Ticket/Request
Requirements:
Section titled “Requirements:”Steps:
Section titled “Steps:”-
Close all CCH® ProSystem fx® Document or CCH Axcess™ programs, including the Dashboard.
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Close all open instances of Adobe Acrobat, Microsoft Word, Excel and Outlook.
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Open Windows Task Manager and view the Processes or Details tab's processes from all users.
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Close all Outlook, Winword, Excel and Adobe processes.
- Type %appdata% in the address bar for Windows Explorer. This will open the logged-in user’s Roaming folders.
- Open the Document folder.
- Delete the folder(s) named with numbers and letters. These folders are uniquely named and their names will always be different.
- If that doesn’t work temporarily move the following files C:\TEMP
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C:\Users[user]\AppData\Roaming\IsolatedStorage
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C:\Users[user]\AppData\Roaming\WK
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C:\Users[user]\AppData\Roaming\Document (only available if you license Document)
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C:\Users[user]\AppData\Local\IsolatedStorage
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C:\Users[user]\AppData\Local\WK
- Open the CCH Document Dashboard
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Select User Options
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Change Security questions and answers
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Select Document
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Change from Always prompt to Check in-file to other option
- Test affected applications again, if successful delete temporary backups you made
Escalation
Section titled “Escalation”- Create a CCH ticket