PROCEDURE WI for uninstalling Sophos to install AV Defender or remove license from Terminated employee.

REQUIREMENTS

1Password > Websites > Sophos Console

One Login > Pulse SMS

STEPS

1. Login to Sophos Console (Reference Requirements Section)
2. Click on Central Partner Dashboard
3. NOTE: Be sure to select the SMS number ending in XX32
4. Click on Sophos Central Customers (Left Navigation Pane)
5. Select the ALC row
6. Click on Launch Sophos Central Admin
7. Select Endpoint Protection (Left Navigation Pane)
8. Select Computers (Left Navigation Pane)
9. Search for the Computer/Hostname
10. Select the appropriate computer
11. Scroll down to Tamper Protection (TP)
12. Click the dropdown to reveal the TP password.
13. From the target computer go to > Control Panel, open Add or Remove Programs > locate Sophos > Change/Remove or Remove. Follow the instructions on screen for uninstalling the software using the TP password when requested
14. If Sophos does not need to be reinstalled:
15. Click Disable Tamper Protection
16. Scroll back up on the Computer Summary Page
17. Click Delete
18. Follow prompts to Delete

Success:

• Using the TP Password to uninstall Sophos Agent

• Deleting unneeded computer object from Sophos Console

Next Steps on failure:

• Wipe and reload if computer was not in the Sophos Console

• Contact Adstra vITM REFERENCES