PROCEDURE

Procedures to follow if an End-User is having problems printing from Jonas Cloud.

REQUIREMENTS

Passwordstate > Websites > Jonas Portal

STEPS

1. Reset the Default PDF Reader (Depending on the user ask them which software they use):
2. Adobe Reader DC/Pro: Open Adobe > Edit > Preferences > General on left options and scroll down to set as default).
3. Bluebeam
4. Open your control panel by clicking “Start” and then “Control Panel.” Click on the “Programs” link in the control panel.
5. Click the “Make a file type always open in a specific program” link in the “Default programs” header.
6. Find “PDF” in the list of file extensions in the “Set Associations” window. Click on it once you have found it.
7. Click “Change Program” and then click “Browse.”
8. Find and select Bluebeam and click the “Ok” button. This will save your settings.
9. Open “printmanagement.msc” as an admin
10. Select the Printer > go to Properties by right clicking on it > go to the Advanced tab and change spooling to “Start printing after last page is spooled”.
11. Have the user go back to Jonas and open the Print Form. Resave the File.
12. IMPORTANT: Never save the .xml file from the file options. 
13. NOTE: This must be done inside Jonas Cloud. If you cannot help the user perform this step a ticket will need to be opened with Jonas. (Reference Requirements Section)
15. Log out completely from Jonas and login again. Try a test print and printing should work properly. 
16. NOTE: If Still unsuccessful printing, please open a ticket with Jonas for the user. (Reference Requirements Section)

REFERENCES

KB00002341 - Western Pump - Jonas Cloud - Vendor Support