Loading...

Knowledge Center

/
centrexIT
Knowledge Center

CentrexIT — Client Portal - Navigating Client Admin Area

KB00002026
Kellee Blair Work Instruction 1 min
PublishedStephen Homerv0.5
Published Jun 27, 2023Expires Jan 9, 2027

Objective

Section titled “Objective”

To explain the navigators that are available to a user with Client admin privileges.

Glossary of Terms

Section titled “Glossary of Terms”

  • Incident - ITIL describes an incident as an unplanned interruption to or quality reduction of an IT service.

  • Request - ITIL describes a request as a request from a user for information, advice, a standard change, or access to a service

![Client Admin Area Menu](/images/kb/fc2d4a1fbac89521248652b02821a916.webp) ### Dashboard 
    ##### Counters
    **Active Incident Tickets counter**

  • Click to open a list of all active incident tickets.

  • Active is any status other than “Resolved.”

        **Active Request Tickets counter**

  • Click to open a list of active request tickets.

  • Active is any status other than “Completed.”

        **Active Users counter**

  • Click to open a list of active users.

  • This view will not show user accounts that have been disabled.

        **Active Locations counter**

  • Click to open a list of active locations.

  • This view will not show locations that have been disabled.

        ##### Graphs
        **Incidents by Category graph**

  • Click to open for a list of all incident tickets summarized by category type.

  • This graph is based on a rolling 90-day period.

        **Requests by Category graph**

  • Click to open for a list of all request tickets summarized by category type.

  • This graph is based on a rolling 90-day period.

      </td>
### All tickets

  • Displays a list of all tickets created by any user within the department or organization.

  • See Client Portal - Basic Navigation for an explantion of ticket details.

      </td>
    • ### Locations

  • Similar to the counter view, except this view includes all disabled locations in addition to active locations.

      </td>
    • ### Users

  • Similar to the counter view, except this view includes all disabled users in addition to active users.

  • Note: Take note of the tags listed next to each user. If a tag contains “Microsoft” or “Google”, the user is maintained in the associated directory.

      </td>
    •