PROCEDURE As part of the onboarding process for Adstra and Belardi Wong, please follow this WI when you receive a Touch-Base call for a New Hire/End-User.

Executive POC: Nerissa Karim (Nerissa.Karim@adstradata.com)

REQUIREMENTS

Per agreements with the client, this document is to be used as a best practice guide as well as a customer CARE resource to help ensure adequate communications and procedures are used to meet expectations.

STEPS

1. cIT receives a Touch-Base request from Adstra or Belardi Wong.
2. Verify or add Executive POC as a Watcher to the Touch-Base request ticket
3. Verify Executive POC has the End-User’s computer & AD credentials
4. Review the original provisioning ticket for the End-User’s system.
5. Contact vITM if there are any questions (eg How to install a software, a service you don’t understand, etc…)
6. If possible, schedule the Touch-Base call with the End-User on their start date at 9am local time.
7. IMPORTANT: Verify End-User’s timezone and notify the Executive POC, Client POC, & vITM if we are unable to perform the Touch-Base call at 9am local time on their start date.
8. Apart from the computer, if asked, Adstra’s Client POC is currently purchasing and delivering all other hardware separately (keyboard, mouse, monitor(s), etc…). Refer End-User to Executive POC if they have further questions.

REFERENCES

KB00001743 - Adstra/Belardi Wong - Onboarding Instructions