Current set-up:

Routing Strategy

·        EP Main Menu

·        Click List View

·        Click on Status

·        Click the 3 dots next to the schedule to edit

o  To get a better visual menu look at control scripts

o  Find the Script and click edit here.

Global Routing Strategy

-         This is where you set the start date and time for the holiday

-         Have to hit Save and Apply

Inserting .wav files

-         Store them in resources need to be a certain format and bits per second

POC:

-         Jenna Dawsey for voice recordings