PROCEDURE

Work Instructions for Adstra and Belardi Wong Telephony/Voice/Phone System support and requests. Including: Call-flow, Adds, Changes, Password Assistance, Questions/ General Inquiries, Removes, or Setup / Configuration. Per both company policies they are only requesting soft-phone and call-forwarding options to employees. Physical phones are no longer supported.

Effective 10/27/2022****: Ring Central is Adstra & Belardi Wong’s Voice & Telephony Vendor/Service Provider

REQUIREMENTS

Passwordstate > Voice > Ring Central Super Admin Account

GENERAL INFORMATION

User guides for Ring Central are below.

https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics

https://go.ringcentral.com/ringcentral-university-webinars.html

If you receive calls on how to use Ring Central please refer user to the User MVP Basics mentioned in the outreach (https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics). Here users can learn the following basic functions:

• Following the welcome email to setup their account
• Learn about the features of Ring Central
• Setup call-forwarding

REFERENCES

• KB00004112 - Adstra/Belardi Wong - Ring Central - How to Setup Call-Forwarding
• https://university.ringcentral.com/page/en-mvp-ub-user-mvp-basics
• https://go.ringcentral.com/ringcentral-university-webinars.html