Markdown is a rich text editor which allows you to add code into a KB in order to create items such as tables. In order to use this option, change the article type to Markdown from the Type drop-down menu.

After this, you can paste code into the KB or write it out. Please see below for a webpage with common code elements that can be added in.

Click the eye icon on the top right of the menu box in order to view the KB with the markdown code applied.

Click the / icon in brackets to return to editing mode.

Note 1: Bolded headers currently don’t work correctly in Halo.

Note 2: Adding in < br > (with no spaces between letters and brackets) adds a line break to the table.

Please see below for an example of table coding.

Syntax	Description
Header	Title
Paragraph	Text

Smart tags	may be applied by typing the tag name on any record and hitting the ENTER key.
test	The “test” tag when applied to a record will convert the word to a test tube. This tag currently has no automation
other than helping identify test data in production.
vip-user	The “vip-user” tag when applied will convert the word to a person icon. This tag may me manually applied or will
be auto applied to work if the requested by/for user has the VIP user selector switch on.
attention	The “attention” tag when applied will turn on the my work client response bar indicator on the left navigation.
This tag will be automatically applied and unapplied through the automated system actions when clients respond
or when we respond to them.
completed	The “completed” tag is automatically applied when a simple request lifecyle is changed to completed and will
display a checkbox.