Corrective action for Wedgewood sites that have repeated network issues:

Remote:

1.     Connect to the computers at the site to make sure they are connected to the correct SSID and network.

a. Please note that the internal IP should be as follows:

i. Wedgewood Guest = 192.168.10.x

ii. Wedgewood Employee = 192.168.20.x (with 3 exceptions)

iii. Wedgewood POS = 192.168.30.x (with the POS computer using 192.168.30.30)

2.     Make sure the Ruckuses (check all of them) have the same public IP showing.

3.     Check if that public IP address is the correct one in the CradlePoint.

4.     From the end users’ computers, look up the default gateway to see if it is in the CradlePoint. Please do this for all SSIDs available.

5.     If there are other SSIDs that aren’t Wedgewood Guest, Wedgewood POS, or Wedgewood Employee, please see if the computers are using them and connecting to them.

6.     If that’s the case, please advise that they should not be using them as they are not part of Wedgewood. Work with them and seek OK from them to select the option to forget those SSIDs.

7.     If the issue continues to happen and/or if the end user’s default gateway is NOT the CradlePoint, then we likely have multiple network gear at the site and will need to dispatch for survey and troubleshooting.

Onsite:

PLEASE NOTE THAT YOU MUST ADDRESS AND NOTIFY WITH THE STAFF ONSITE (with the GM) ON ANY ACTION THAT MIGHT IMPACT THEIR NETWORK CONNECTIVITY FIRST AND GET A WINDOW OF TIME FOR THE ACTION.

1.     From CradlePoint, check to see if the WAN cable is plugged into the ISP modem.

2.     CradlePoint should have another cable from port 1 or 2 going into a Cisco switch (likely to be a 28 port POE switch).

a.      CradlePoint may or may not have a cable connecting to the POS computer directly.

b.      If there is not a direct connection from the POS to the CradlePoint, then the POS should be connecting through the switch.

c.      This should be the setup on the CradlePoint, and nothing more should be plugged in.

3.     Physically survey and write down the list of ports on the switch in association to the corresponding patch panel port.

a.      Eg. Switch port 2 > Patch Panel port D12

4.     Survey the site/offices (toning the ports out if needed with a toner) to physically ID these ports. You should start with the Admin office. Then the kitchen, bar, and restaurant for all the receipt printers..

5.     Try to locate all the Ruckuses.

a.      Please note that we might need to get into the drop ceiling to find them if they are not visible. You might also want to look into a hotspot app to help locate the signal (Wi-Fi SweetSpots app might be a good one to use).

6.     Once everything is identified and located (to the best of your ability), identify and update the sheet you have created in step 3 (switch port to patch panel).

7.     Make sure the Ruckuses are plugged into the correct port on the switch.

a.      Normally these should be ports 21-24. These ports should be set as trunk ports with all the VLANs on them.

b.      You can also use the MAC address of the Ruckuses (found from the Ruckus portal) to be the search string in the Cisco switch’s Dynamic Addresses table.

8. Update the port description with what they are or where they are:

9.     Disconnect all the network cables from the patch panel to the switch that are not active or what you cannot identify.

a.      In particular, look for if there are cables connecting the Cisco switch to another switch (these may or may not belong to the Wedgewood side; they could be for the Golf Club side).

10.     Check with the staff to see if they still have connectivity correctly. If they were on the incorrect SSID, please connect them to the right one and also set to forget the other SSIDs.

a.      The non-receipt printers should be on the Employee network, while the receipt printers should be on the POS network. Please check and tag the ports correctly to the correct VLAN from the switch.

b.      All of the iPads should be on the POS SSID and all the employees’ computers should be on the Employee VLANs. On the switch and the CradlePoint, the POS VLAN ID is 2, Employee VLAN ID is 3 and the Guest VLAN is 4.

c.      If the printers in the admin/sales office are using WiFi, please make sure they are set to use the right SSID.

11.     Pull the IP on the printers and set-up all the computers to print to the associated printers using TCP/IP for the print queue setup.

12.     If the printers are set to use DHCP server for Automatic IP assignment, please log onto the CradlePoint and reserve the IP.

13.     Test printing with the staff.

14.     Test iPad access and transactions.

15.     Once all is tested and working as they should, log on to the Cisco switch and shutdown the ports not in use and update the descriptions as well.

16.     Survey site and discuss with GM to see if there are any weak signal spots. If there are locations with weak signal, please take pictures and advise vITM that they might need additional APs at the specific locations.

17.     Consult with the GM to see if they need any wireless access from new areas (such as outside dining areas and the wedding altar spot). If they have the need or wish to have it, please take detailed pictures of the location. Take an approximate distance from the spot to the building. Report back to the vITM for further discussion, purchase, etc., with the end client.

18.     Take pictures of the final product of the network room and the setup of the equipment.