Purpose:
Section titled “Purpose:”This process includes procedures and instructions considered important for use for the purpose of managing client relationships.
Customer Strategy, in this process, refers to the strategy needed to ensure customer retention and longevity
Customer Relationships, in this process, refers to the effective management of coordinating the needs of the Client with the products and services offered by cIT. It will include best practices to align expectations with reality, and includes the procedures to use this data to understand and improve relationships.
Scope:
Section titled “Scope:”This process impacts all areas of the organization, including non-client facing roles that provide needed back office support.
Responsibility:
Section titled “Responsibility:”Sales and Marketing Client Success Team Service Delivery
Process References:
Section titled “Process References:”- Image of process map (TBD). Note: Please add KB relationships to core process, process, SOPs or other WIs on the right.