Summary:
Section titled “Summary:”This article will detail how to escalate high or critical tickets for Synthekine that requires an onsite tech or an SME to the organization.
Who is this KB written for?:
Section titled “Who is this KB written for?:”Service Desk
When should this KB be referenced?:
Section titled “When should this KB be referenced?:”This article should be referenced when high or critical incidents need to be escalated AH