Standardizing the process for handing incident replacement tickets off to the provisioning tech

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Service Desk

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Provisioning Tech, Incident Team

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1. Example
2. Example

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1. First activity (Plan or preparation)
   • Who performs it, and what do they do?
   • When do they do it?
   • Repeat as needed
   • Include references and links to supporting documentation
2. Second Activity (Do)
   • Who performs it, and what do they do?
   • When do they do it?
   • Repeat as needed
   • Include references and links to supporting documentation
3. Third Activity (Check)
   • Who performs it, and what do they do?
   • When do they do it?
   • Repeat as needed
   • Include references and links to supporting documentation

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1. What measures are used to ensure the procedure is working or is complete?
2. What records are required?
3. Where are the records stored?

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• EXTERNAL only – i.e., industry best practices, CIS18, this is not for cIT internal references

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1. Link to process map.

Note: Please add KB relationships to core process, process. SOPs or other WIs on the right.