To get a ticket scheduled, please provide the following in the “Internal” documentation:

Who:

What:

When:

Where:

How Long:

Client Impact:

Special Considerations:

Here is the clarifying information for each field:

Who: Which cIT team member is being scheduled?

What: What will be accomplished? This should be clear and concise so it can be relayed to the end user.

When: Is there a time frame or urgency?

Where:   Will this be remote or at a specific client location?

How Long: How much time is required for this event?

Client Impact: What will be the impact to the client, such as “We need remote access to the PC” or “Performance will be degraded”

Special Considerations: Anything required to ensure success, such as “Client will need phone to provide MFA code” or “License required by scheduling”